Category to share posts about Dynamics 365 CRM application.
In our previous blog post we configured chat channel in Omnichannel for Customer Service. In this blog post we will configure SMS channel by integrating with a Twilio trial account. SMS channel allows your organization to connect to customers by using text messages. It enables your support to reach situations and locations where even chat [...]
In our previous blog post we set up the Omnichannel for Customer Service on Dynamics 365 Online instance. In this blog post we will configure a chat channel, so that a customer or an anonymous visitor can initiate a chat with your customer service agents. This helps them to quickly get their issues resolved or [...]
In our previous blog post we talked about what is Omnichannel for Customer Service. In this blog post we will see how to set up Omnichannel for Customer Service. Overall we will see: What are the prerequisites for provisioning Omnichannel for Customer ServiceHow to enable Omnichannel for Customer Service subscriptionHow to set up Omnichannel for [...]
Omnichannel for Customer Service is a Microsoft Dynamics 365 add-on that extends Dynamics 365 Customer Service. It enables organizations to instantly connect and engage with their customers across multiple channels like Chat, SMS, WhatsApp, Facebook, Twitter and so on. It also provides agents and supervisors a highly productive app that allows them to engage with [...]
As we approach the end of the year, it’s time to take a step back and take a look at your business. Self-reflection can help fill in the gaps between your goals and the processes used to achieve them, and in our experience, most businesses have a lot of filling to do. Business [...]
CRM to XRM: Make it your own Rarely is anything one-size-fits-all. We often make purchasing decisions based on how products fit our individual goals and processes. We design our desks, offices, and workspaces to fit our job duties, personalities, and corporate culture. As we grow, we change; looking for ways to function [...]
Coming soon, Microsoft will bundle elements from Dynamics CRM and utilize a new app marketplace, AppSource, to form Dynamics 365 for securing and expanding business through intelligent digital tools. According to Microsoft; “Business processes are at the core of every business. Across all industries our customers are looking to adapt their customer engagement [...]
If you’re ready to make the leap to CRM, we are here to help! Whether you’re struggling to find a CRM solution that fits, or questioning your current CRM, we’ve developed an easy list of reasons a customized Microsoft Dynamics CRM implementation will fit your budget, objective, time, and team. 1. CRM works [...]
Collaboration is the Key to Success When the goal is to enforce effective collaboration and communication within your workplace community, large or small scale, the reality is that certain relationships need to be created. After all; with so much variation in personalities and work styles, getting people to work toward a common [...]
While simply having Microsoft Dynamics CRM is becoming a no-brainer, there is even more that can be done to open your business to customer, partner, and vendor engagement. Inside your CRM system is the potential to create an information hub...