Citizen Relationship Management & 311 Citizen Services

  • Increase efficiency with Gov365 citizen relationship management capabilities that streamline the creation, assignment and management of citizen cases across multiple channels.
  • Provide multi-channel care, providing 24/7 self-service across mobile devices, social media, and real-time chat with integrated knowledge from your desktop or mobile device.
  • Offer citizens a simple form accessible from their phone, tablet or computer that empowers them to initiate a request or report of any kind.
  • Make it easy for citizens to submit an issue, include a photo if desired and request follow up as appropriate.
  • Use the requestor’s device GPS information to automatically pinpoint a location.
  • Automate the routing of the issue, log it on a map and identify priority status in minutes.